General Booking Terms and Conditions

You are welcome to pay us a visit anytime during business hours and see for yourself what makes BCK so unique, appointments not required

For your pet's protection, as recommended by your veterinary surgeon: -

All Dogs must have been vaccinated against Parvovirus, Distemper, Hepatitis, Leptospirosis and Parainfluenza. We do not insist on Bordetella (Infectious Bronchitis / Kennel Cough) although we do recommend you discuss this with your vet.

All Cats must be vaccinated against Feline Panleucopenia, Feline viral Rhinotracheitis, Feline Calicivirus and Feline Leukaemia. All Toms must be neutered.

Current vaccination certificates for all pets must be shown on admission.

Whilst every possible attention is given to each pet boarded/groomed with us, it is done so entirely at the owners risk, as are pets sharing accommodation. Should BCK feel the need to separate them in the interest of the animals. own safety, a relevant charge for the extra accommodation will be levied.

Any current or ongoing problems with a pet's health or temperament must be notified to us at the time of booking. We reserve the right to refuse any pet that we consider to be of an unreliable temperament, or sick at the time of boarding.

Please note all pets boarded at BCK are insured whilst in our care, in line with our Pet Plan insurance cover up to a maximum of £1,500. Any claim in excess of this figure is at the owner's expense. The following conditions are excluded from our insurance cover: Fees in connection with breeding, preventative vaccinations, any condition that existed prior to boarding, or in the unfortunate event of death, the cost of cremation, burial or disposal.

Should it be necessary at our discretion for a vet to be called or pet transported to a veterinary practice for any existing health condition prior to boarding, all fees incurred are the responsibility of the owner.

All pets should have been wormed recently. Should any pet on arrival require treatment for internal or external parasites (fleas, worms etc.) then a charge will be levied for this.

Fees are charged at a daily rate, inclusive of arrival and departure day. Should either the prior collection of an animal, or any reduction to the original booking period occur, the reserved occupancy fee will be charged.

Payment is required in full upon collection. We accept cash, cheques, credit cards and debit cards.

BCK reserve the right to dispose of animals not collected within 14 days of the stated departure date if no communication from the owner or guardian is received and efforts to contact the owner fail.

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